Refund Policy
At [Your Store Name], we are committed to ensuring your satisfaction with our fashion products. Our return policy is designed to be straightforward and customer-friendly, while aligning closely with our supplier, Trendsi, to maintain consistency and avoid confusion.
Return Eligibility and Conditions:
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Eligible Items: We accept returns of unworn, undamaged clothing items that still have their original tags and are in their clear, original garment packaging with the SKU label intact.
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Time Frame for Returns: You must initiate a return within 7 days from the date your item is delivered (as indicated by the delivery tracking status). This timeframe applies to all items in your order.
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Split Package Orders: For orders delivered in multiple packages, the return window begins from the delivery date and time of the final package.
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Return Process: To initiate a return, please follow the instructions on our website. Items must be shipped back to us within 7 days of your return request submission to be eligible for a full refund.
Exceptions and Non-Returnable Items:
- We do not offer exchanges.
- The following items are final sale and cannot be returned: Beauty Products, Bodysuits, Face Masks, Intimates/Lingerie, Jewelry, and Swimwear.
Fees and Charges:
- Orders not meeting our return criteria may incur a 20% restocking fee, or we may decline the return.
- Shipping and handling charges are non-refundable.
- Unless due to a shipping error or a damaged item, return shipping costs are the responsibility of the customer.
Processing Returns:
- Please allow us 5-7 business days from the day we receive your returned package to process your return.
- We will notify you via email once your return has been processed.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need assistance with a return, please do not hesitate to contact our customer service team.